+61407349744
info@orivantexalo.com
756 Plenty Rd, Reservoir VIC 3073
orivantexalo Logo

orivantexalo

Financial Education Specialists

Refund Policy

We're committed to your satisfaction with orivantexalo's budgeting services. Our refund policy ensures transparency and fairness for all our customers across Australia.

Last updated: February 15, 2025

Eligibility Criteria

Refunds are available under specific circumstances to ensure fair treatment for all customers:

  • Service cancellation within 14 days of initial signup
  • Technical issues preventing access to budgeting tools
  • Billing errors or duplicate charges
  • Service downtime exceeding 72 consecutive hours
  • Failure to receive promised features after 30 days

Premium subscribers have extended eligibility periods and additional refund scenarios available.

Refund Timeframes

Processing times vary based on your payment method and refund type:

  • Credit card refunds: 3-5 business days
  • Bank transfer refunds: 5-7 business days
  • PayPal refunds: 1-2 business days
  • Direct debit reversals: 7-10 business days
  • Gift card credits: Immediate processing

International transactions may require additional processing time due to banking regulations.

Simple 3-Step Process

Getting your refund is straightforward and hassle-free

1

Submit Request

Contact our support team with your refund request and account details

2

Review Process

We'll review your request within 48 hours and confirm eligibility

3

Receive Refund

Your refund will be processed back to your original payment method

Comprehensive Refund Information

Partial Refunds

In certain situations, we may offer partial refunds based on usage and time elapsed. Monthly subscribers who cancel mid-cycle receive prorated refunds for unused days. Annual subscribers receive partial refunds minus any promotional discounts already applied. Custom business plan subscribers have individual refund calculations based on their specific agreement terms.

Non-Refundable Scenarios

Some situations don't qualify for refunds to maintain service fairness. These include account terminations due to terms of service violations, requests made after 90 days from initial purchase, services already fully consumed or downloaded, and refunds requested multiple times for the same account. Third-party integration fees and setup charges are also non-refundable.

Documentation Requirements

To process your refund efficiently, please provide necessary documentation. This includes your account email address, transaction ID or receipt number, detailed reason for the refund request, and any supporting screenshots if technical issues occurred. Business accounts may need additional verification documents for security purposes.

International Considerations

International customers should be aware of additional factors affecting refunds. Currency conversion rates may differ from the original purchase date, and international banking fees may be deducted from the refund amount. Some countries have specific regulations that may extend processing times. We recommend checking with your bank about international refund policies.

Dispute Resolution

If you disagree with a refund decision, we have a fair appeals process. You can escalate your case to our customer service manager within 30 days of the initial decision. We'll conduct a thorough review with additional documentation if needed. As an Australian company, we also comply with the Australian Consumer Law for additional protection.

Alternative Solutions

Before processing refunds, we often explore alternative solutions that might better serve your needs. These can include account downgrades, service credits for future use, extended trial periods, or switching to different plan types. Our goal is finding the right solution rather than simply processing refunds.

Need Help with Your Refund?

Our Australian-based support team is ready to assist you with any refund questions or requests.

Email Support

info@orivantexalo.com
Response within 24 hours

Phone Support

+61407349744
Mon-Fri 9AM-5PM AEST

Office Address

756 Plenty Rd
Reservoir VIC 3073
Australia